Who We Are & FAQs
Got questions? We’ve got answers. If you don’t see yours, hit us up!
Frequently Asked Questions
Please contact our Customer Support Team at support@acefashion.us for more info.
General Info
Shipping & Delivery
Returns & Exchanges
Payments & Orders
Products & Sizing
Promotions & General
I placed an order. Where is it?+
Once shipped, you’ll get a tracking email. Shipping takes 3–17 days.
Where can I find a store?+
Ace Fashion is exclusively online at acefashion.us
How can I sign in to my account?+
Click the user icon at the top of the site to log in or create an account.
Do you offer free shipping?+
Yes! Free worldwide shipping is included on all orders.
How long is delivery?+
Shipping typically takes 3–17 business days depending on your location.
Can I track my package?+
Yes — you’ll receive tracking details via email once your order ships.
How do I return something?+
Email us at support@acefashion.us within 30 days for approval and return address.
Do you offer exchanges?+
No exchanges. Simply return the item and place a new order.
What payment methods do you accept?+
Visa, Mastercard, Apple Pay, Google Pay, and more.
Can I cancel or change my order?+
If your order hasn’t shipped, contact us ASAP to request changes.
How do I find my size?+
Use the size chart linked on each product page for accurate fit.
Are your items true to size?+
Yes, unless otherwise noted in the product description.
Can I use multiple discount codes?+
Only one code may be used per order.
Do you offer gift wrapping?+
We currently do not offer gift wrapping options.
Do I need an account to place an order?+
No, but accounts help you manage orders and track returns.
How long does shipping take?
International shipping typically takes 3 to 17 business days, depending on the destination, customs, and carrier efficiency.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number. Use this number on our website or the shipping carrier's website to monitor your order.
Can I change my shipping address after ordering?
Please contact info@acefashion.us immediately. We'll do our best, but changes aren't guaranteed if the order has already been processed or shipped.
More questions?
Fill out your contact details here to get in contact with us